Original Painting FAQ

Does the artwork at your store original?

What kind of payment you receive?

How much is the shipping cost?

How do you ship the artwork?

Is buying on Artpaintingcanvas.com safe?

Could I request a custom painting from the artist?

How long does it take to commission an artwork?

What should I do if I receive a damaged piece of art?

May I return a piece of artwork if it does not meet my expectations?

How do I return a piece of artwork?

 

Does the artwork at your store original?

All works of art are original which means buyers are purchasing something very unique. There are no prints or reproductions on artpaintingcanvas.com. All works of art are signed by the artist and sold with a Certificate of Authenticity. When you buy on silviahomecraft.com you guaranteed to receive a truly unique artwork.

 

What kind of payment you receive?

I accept PayPal and most of the credit cards for all payments. You can pay with PayPal even if you are not a registered PayPal user. Once you checked out on silviahomecraft.com, and submitted your order, click the "Check Out" button. On the bottom of the PayPal page you will see the option to pay with a credit card without having to register.

 

How much is the shipping cost?

We ship your orders in 3 business days after receiving payment. It usually takes 12 to 18 days for a package to reach its destination. Longer shipping times do occur, but in most cases you will receive your package within 21 days. You can rest assured that your package will arrive safely. I pack all paintings in strong and durable materials such as Styrofoam inserts and bubble wrap.
Shipping costs vary based on each item, the destination country, and the packing materials. You may find the exact shipping cost of a piece by adding it to your shopping cart. Additionally, artwork may be subject to duties, taxes and/or fees. Please consult your local customs office for more details about duties and taxes.

 

How do you ship the artwork?

When you purchase a painting, I take maximum care you will receive it in a perfect condition. All items purchased from my artwork will be sent shipped within 2 days from the date of order.

Paintings will be sent Fully Insured Express Mail Service, which you can expect delivery between 10-14 working days.

Additionally, artwork may be subject to duties, taxes and/or fees. Please consult your local customs office for more details about duties and taxes.

 

Is buying on silviahomecraft.com safe?

Buying on silviahomecraft.com is very safe, efficient, and simple. Our store offers buyers complete protection when shopping. We offer 30-day 100% money-back guarantee which allows you to buy with confidence. If for any reason you’re not satisfied with your purchase, return it and I’ll help you find a work you love.

 

Could I request a custom painting from the artist?

Commissioning art is a fun and unique experience. If you have an idea for a special artwork, send me an email of your requirements and we can discuss the next steps. Commissioned pieces are priced based on the size, medium, and complexity of the piece. You will need to pay for the commissioned artwork before the piece is completed. Once the piece is completed, we will send you a high resolution image of the work. If you accept it, we will ship the piece to you. If for some reason you are not entirely satisfied when you see the image, we can work with you to make small changes. There are no returns once you take possession of the art.

 

How long does it take to commission an artwork?

The time will vary depending on the size, medium, and complexity of the piece, and the artist's schedule, but typically commissions take 15 to 30 days to complete.

 

What should I do if I receive a damaged piece of art?

We package all artwork in custom built art boxes to insure safe delivery, so receiving damaged art is a rare occurrence. If you see the package is damaged when the postman delivers it to you, you could refuse to receive the package and file a claim to the post office. Please contact us for a replacement or refund of your order after you filing a claim.

If you receive a damaged piece of art after you open your package, you could also contact us for a replacement or refund of your order. Please save the box and all packaging materials. We must have these items in order to process the claim.

 

May I return a piece of artwork if it does not meet my expectations?

We offer all of our customers a 30 Day Money Back Guarantee. This ensures that our customers can decide to return delivered artwork within 30 days from the day of delivery. If for any reason you fall out of love with your painting within 10 days of receiving it, we will be happy to give you a refund, no questions asked. If you would like to return a painting, please make sure that it is in the same physical condition as it was when you received it. To get more information or to arrange a return, please contact us at sales@silviahomecraft.com

I believe and strive in excellent customer service and I want you to be satisfied and happy with your purchase.

 

How do I return a piece of artwork?

Our return process is easy. When you first receive your purchase, save the original packaging, repackage the art in its original box and contact us. We will provide you with the return shipping address so that you can ship the artwork with the carrier of your choosing.